Terms of use

This English translation is provided for convenience. In case of any discrepancy, the German version prevails.

Version: 24 October 2026

Website: parlumina.ch
App: app.parlumina.ch
Email: support@parlumina.ch

1. Provider, definitions and scope

(1) These terms of use govern the use of Parlumina, a web-based SaaS application of innoQ AG (CHE-111.701.917), Schutzengelstrasse 57, 6340 Baar, Switzerland, support@parlumina.ch (the Provider).

(2) The Customer is the Provider’s contracting party: the natural person who opens a user account, or the organisation for which a subscription is taken out (Section 2 para. 3). The User is the natural person named in the user account who uses Parlumina. If a natural person opens the user account for themselves, they are both Customer and User.

(3) If an organisation is the Customer, the user account is held for it and used by the User. Declarations and notices in the user account, in particular termination, account closure and consents, are deemed to be made by or addressed to the Customer. The Customer is responsible for the User’s compliance with these terms.

(4) Subscriptions are the monthly subscription (Section 8) and promotional offers (Section 9). A subscription entitles the User to use Parlumina for private and professional purposes, including the exercise of a public office or mandate.

2. User account, contract and purchase

(1) The contract is concluded when the user account is opened by actively accepting these terms. It lasts until the user account is closed or deleted (Section 15). The version in force at any time can be accessed and saved.

(2) Subscriptions and additional credits are acquired by actively agreeing at purchase and subsequent activation. Before the purchase, the total price, the scope of services including the number of credits, the term, the renewal cycle and the cancellation options are displayed. This information is sent without delay by email to the contact address (Section 12) together with the purchase confirmation. The offers are set out in the overview of offers on the website.

(3) Anyone taking out a subscription for an organisation confirms that they are authorised to represent it and provides the organisation’s name, address and, where available, UID. The organisation thereby becomes the Customer.

(4) The Customer and the User must have legal capacity or the required consent of their legal representative. Registration details must be accurate and kept up to date in the account settings. Login credentials must be protected; suspected compromises must be reported promptly. Other people’s accounts may not be used without authorisation.

3. Services and independence

(1) Parlumina comprises the Data Navigator with dashboards, searches, visualisations, parliamentary and political information, AI-assisted enrichment and explanations, as well as the Analysis Assistant with chatbot functions and optional voice input. The range of functions shown for the selected offer is decisive.

(2) Both functions can only be used while a subscription is running. The user account alone does not give rise to any entitlement to services.

(3) Parlumina is not an official service of the Swiss Confederation or of any parliament, is not a political party and is not authorised by any public authority.

4. Rights of use and limits of use

(1) While a subscription is running, the Provider grants the User a personal, non-exclusive, non-transferable and non-sublicensable right to use Parlumina for their own private and professional purposes, including work for clients, principals or editorial offices. Rights to software, source code, design, data collections and trademarks remain with the respective rights holders.

(2) The subscription and the user account are tied to the User and cannot be transferred to another person. If another person is to use Parlumina, they need their own user account with a subscription; Section 10 applies to the credits of the existing user account.

(3) Prohibited in particular are attacks on the security or functionality of Parlumina, notably by malware or system manipulation, circumventing access restrictions, the automated or systematic extraction of content and data from Parlumina, even where these are not protected by copyright, and the passing on or resale of access, including to clients or colleagues. Access to the original sources of the Confederation and Parliament remains unaffected.

(4) Publicly accessible data remain subject to data protection and the protection of personality rights. Use for the harassment, discrimination or surveillance of persons, in particular of their private and family life, and for publications that infringe personality rights is prohibited. The ongoing observation and analysis of the public activities of office holders and mandate holders within the scope of Parlumina’s functions is permitted, including for individual clients.

(5) Results from Parlumina, in particular AI results, may be used for one’s own private and professional purposes, passed on to clients and published to the extent permitted by law, subject to the rights of third parties and to Section 5 para. 4. AI results may not be protected by copyright or may affect the rights of others. Where content is taken over verbatim or essentially unchanged, Parlumina must be cited as the source.

(6) The distribution of data or AI results from Parlumina as a stand-alone information product consisting essentially of such content, for example as a database, data feed or uniform, recurring monitoring service for several recipients, is prohibited. The name Parlumina may not be used in a way that suggests support, review or a political position of the Provider.

(7) Uses permitted by law, in particular quotations, remain reserved. Any further use of protected platform content requires the Provider’s permission.

5. Content, sources and AI output

(1) Parlumina may use official documents, parliamentary data, media content, external databases and links. Third parties may correct information, publish it with a delay or remove it. In the event of discrepancies, the original source prevails. The Provider does not warrant the accuracy and completeness of third-party content. Source references imply neither an endorsement by third parties nor confirmation of an AI interpretation; the copyright, licence and personality rights of third parties continue to apply.

(2) LLMs (large language models) are used for data enrichment and for the Analysis Assistant. LLM output may be inaccurate, biased, outdated, incomplete or fabricated; this includes source references and the attribution of political positions or votes. Absolute neutrality and freedom from error are not guaranteed.

(3) Analytical categories and derived political positions relate to public political activity and are methodological interpretations, not official findings. The correction of inaccurate personal data can be requested via the contact point named in the privacy policy.

(4) Output from Parlumina, in particular AI content, is provided for information and serves as an aid; it is neither official parliamentary records nor legal, financial or voting advice. Material information must be checked against the original sources. Anyone publishing statements attributing political positions, voting behaviour or vested interests to an identifiable person checks the material information against the original sources beforehand.

6. Inputs and voice input

(1) The User is responsible for the lawfulness of their texts, questions, files and audio data, in particular with regard to copyright, confidentiality and data protection. Data whose processing is unlawful for the User, in particular unlawfully obtained data, third-party secrets and sensitive personal data of third parties without justification, may not be entered.

(2) A specialised service provider for converting speech into text is used for the optional voice input. The User must be entitled to record or transmit conversations, including any required information or consent of other participants. Dialects, names and technical terms may be transcribed incorrectly. Audio storage, logs and deletion are governed by the privacy policy and the actual technical configuration; immediate deletion is not guaranteed here.

(3) Existing rights to inputs are retained; no transfer of ownership takes place. The Provider receives the processing rights required to provide the selected functions and to fulfil legal obligations. With express consent in the account, it may systematically analyse inputs, excluding audio data and their transcripts, in pseudonymised form for troubleshooting and improving Parlumina; consent can be withdrawn in the account at any time. For AI functions, the Provider only uses service providers that are contractually prohibited from using inputs to train their own models.

(4) The Provider treats inputs confidentially. Employees and auxiliary persons only inspect them in individual cases where this is necessary for troubleshooting, ensuring operation, security and quality, preventing misuse or fulfilling legal obligations. The User is notified of requests for disclosure by authorities to the extent legally permissible and reasonable.

7. Data protection

(1) The Swiss Federal Act on Data Protection (FADP) applies. The separate privacy policy governs data processing; taking note of it does not constitute blanket consent to any data processing.

(2) The Provider uses specialised service providers for hosting, login, AI functions, voice input and payment processing. Personal data may also be processed abroad, in particular in EU states and in the USA. Data are only disclosed abroad to states with adequate data protection or on the basis of appropriate safeguards under Art. 16 FADP. The service providers used, processing locations, safeguards and retention periods are listed in the privacy policy and updated there when they change.

(3) Personal data are only retained for as long as the purpose of processing or a legal obligation requires; accounting records, security logs and backups may justifiably be kept for longer. Access, correction and deletion can be requested in accordance with the FADP.

8. Monthly subscription

(1) The Provider may offer monthly subscriptions in several variants that differ in price, range of functions and number of credits per subscription month. A change of variant is possible as of the start of a subscription month. If a variant is no longer offered, existing monthly subscriptions continue; the Provider may switch them to an at least equivalent variant under Section 16 or terminate them under Section 15.

(2) The monthly subscription renews automatically by one subscription month at a time; the automatic renewal is displayed before the purchase and must be expressly accepted. Each subscription month starts on the calendar day of the purchase; if that day does not exist in a month (e.g. the 31st), the new subscription month starts on the last day of that month. Each subscription month ends on the day before the next one starts. This also applies to promotional offers.

(3) Unused credits of the monthly subscription expire at the end of the respective subscription month and are not carried over to the following month.

(4) Price increases, including those resulting from a change in the VAT rate, are announced at least 30 days in advance; the Customer may terminate the monthly subscription with effect from when they take effect.

9. Promotional offers

(1) The Provider may offer promotional offers on special terms, in particular subscriptions with a special term or special range of functions, as well as discounts or additional credits for an existing subscription. The promotional terms are prominently displayed before the acquisition, must be expressly accepted and are sent with the confirmation. They may deviate from these terms and take precedence over them.

(2) Unless a renewal has been expressly accepted, a promotional offer ends when its term expires.

(3) Termination and refunds by the Customer are governed by the promotional terms. If these make no provision, the promotional offer cannot be terminated during its term and amounts paid are not refunded; this also applies if the user account is closed.

(4) If the Provider ends a promotional offer early, including by termination without notice under Section 15, prepaid subscription months that have not yet started are refunded.

(5) Changes to these terms that are to the Customer’s disadvantage only apply to running promotional offers after the agreed term has expired, except for changes required for legal or security reasons.

10. Credits

(1) While a subscription is running, additional credits for the Analysis Assistant can be purchased in advance in packages via the website (prepaid). Packages and prices are set out in the overview of offers; the final price displayed at purchase is binding. Credits are contractual units of use, not money, and cannot be transferred to other user accounts.

(2) The consumption per question to the Analysis Assistant depends on its scope and complexity and cannot be determined in advance. As a guideline, a simple to moderately complex question requires approximately one credit. A follow-up question counts as a separate question. The actual consumption is displayed after each question. The subscription’s credits are used first, followed by separately purchased credits in the order in which they were purchased. If a question is aborted for technical reasons without an answer, the deducted credits are refunded to the account.

(3) Separately purchased credits remain valid for as long as the user account exists and do not expire merely through the passage of time. They can only be used while a subscription is running. If the subscription ends, they are retained in the user account and can be used again with a new subscription.

(4) The Customer may request a refund of unused, separately purchased credits at any time (Section 12 para. 2).

(5) If the Provider terminates the subscription or the contract or ends a promotional offer early, unused, separately purchased credits are refunded without a request. The same applies if the Customer closes the user account. The refund is made within 30 days of the end of the subscription or of the account closure. In the case of termination without notice, set-off under Section 15 para. 4 remains reserved.

(6) If the Provider deletes the user account under Section 15 para. 6, unused, separately purchased credits are only refunded if the Customer requests this before the deletion; otherwise they expire. The prior notice states the number and value of the credits, the option of a refund and the date of deletion.

(7) The pro rata package price paid for the unused credits is refunded, with no minimum amount; the refund is made in accordance with Section 11 para. 2. The credits concerned expire upon refund. Before termination and before account closure in the account settings, the number and value of unused credits and the option of a refund are displayed; in the case of termination or account closure by email, this information is provided with the confirmation.

11. Payments

(1) Payments are processed via an external payment service provider. By purchasing, the Customer authorises the displayed one-off or recurring charge. All prices include Swiss VAT; invoices show it separately.

(2) Refunds are made to the payment method used for the purchase; the Provider may set them off against amounts due from the Customer.

(3) If a payment fails, access may be restricted after prior notice until payment is made. If payment is not made within 30 days of the notice, the subscription ends; Section 10 paras. 3 and 4 apply to credits. Invoice data that must be retained by law are kept.

12. Contact address, secondary address and notices

(1) The contact address is the email address at which the User can be reached; unless otherwise specified, it is the login address. In addition, the Customer may register a second email address for exceptional matters (secondary address). Both addresses must be kept up to date in the account settings. Registration and changes of the secondary address are confirmed to both addresses.

(2) The Customer declares termination, account closure and requests for a refund of credits in the account settings or by email to support@parlumina.ch from the contact address or the secondary address. Blocking of access can also be requested from the secondary address. Declarations from the secondary address are deemed to be those of the Customer.

(3) The secondary address provides no access to Parlumina and no insight into the User’s inputs or results.

(4) Declarations under para. 2 are confirmed by email to the contact address and, if registered, to the secondary address, unless security reasons prevent this.

(5) Notices from the Provider are given in the account or to the contact address. Notices that trigger a right of termination or start time limits, in particular under Sections 8, 11, 15 and 16, are in all cases sent to the contact address and, if registered, to the secondary address.

13. Availability and further development

(1) The Provider endeavours to ensure reasonable availability but does not guarantee uninterrupted operation. Maintenance, security incidents and outages of external APIs may impair functions. Significant planned interruptions are announced where possible.

(2) Security and functional updates as well as further developments are permitted. Significant restrictions of the range of functions and an increase in the guideline for credit consumption (Section 10 para. 2) count as a change under Section 16. Deviations of actual consumption in individual cases do not count as an increase.

14. Liability

(1) The Provider is liable for damage caused intentionally or through gross negligence by it or its auxiliary persons, in particular employees it engages. For external service providers it uses for hosting, login, AI functions, voice input and payment processing (Section 7), it is in all cases only liable for their careful selection and instruction.

(2) For slight negligence, including that of its auxiliary persons, the Provider is only liable for direct damage and up to a maximum of the amount paid by the Customer in the twelve months before the event causing the damage.

(3) The Provider is not liable for damage and service failures due to force majeure or official measures.

(4) The Customer is liable for damage resulting from a breach of these terms by the Customer or the User, in particular of Sections 4 and 6, and indemnifies the Provider against resulting third-party claims to the extent the breach is attributable to them.

15. Termination and ending of the contract

(1) The Customer may terminate the monthly subscription at any time with effect from the end of the current subscription month (Section 12 para. 2); the termination must be received by the last day of the current subscription month. Access remains available until the end of the subscription month. Section 9 applies to promotional offers.

(2) The Customer may close the user account at any time (Section 12 para. 2); this ends the contract and any running subscription. Before closure in the account settings, the consequences are displayed.

(3) The Provider may terminate the subscription or the contract with 30 days’ notice, and, where a subscription is running, with effect from the end of a subscription month.

(4) In the event of justified security risks, fraud or material breaches of contract, the Provider may restrict access proportionately, where appropriate with information and an opportunity to remedy. In the event of serious breaches of contract, in particular of Section 2 para. 4 or Section 4, it may block access and terminate the contract without notice; where reasonable, a warning with an opportunity to remedy is given first. The Provider may set off refunds against proven claims for damages arising from the breach of contract.

(5) Periods of a monthly subscription that have already been paid are not refunded, including on closure of the user account or termination without notice. Section 9 applies to promotional offers and Section 10 to credits.

(6) If no subscription has existed for 24 months, the Provider may delete the user account; this ends the contract. The deletion is announced at least 30 days in advance; Section 10 para. 6 applies to credits.

(7) Termination for good cause remains reserved. Claims that have arisen, statutory retention obligations and intellectual property rights survive the end of the contract.

16. Changes and transfer

(1) The Provider may change these terms for objective reasons, in particular in the event of changes to the legal situation, technology or the offer. Changes that are not to the Customer’s disadvantage apply from publication. Other changes are announced at least 30 days before they take effect. Until then, the Customer may terminate the subscription with effect from when the changes take effect or close the user account; otherwise the changes apply from when they take effect. The notice expressly points out this consequence. Section 9 para. 5 applies to running promotional offers.

(2) The Provider may transfer the contract with all rights and obligations to an organisation that continues to operate Parlumina; that organisation thereby enters into the contract as Provider. The transfer is announced at least 30 days in advance. Until then, the Customer may terminate with effect from the date of transfer; prepaid subscription months that have not yet started are then refunded, and Section 10 applies to credits.

17. Governing law and place of jurisdiction

(1) Swiss law applies, excluding its conflict-of-law rules.

(2) If the Customer is not acting as a consumer, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is 6340 Baar, Switzerland.

(3) If the Customer is acting as a consumer, the mandatory provisions of consumer protection law, including those on the applicable law and place of jurisdiction, remain reserved, in particular the place of jurisdiction at the consumer’s domicile.

(4) Otherwise, mandatory statutory provisions, in particular on liability, defects and breaches of performance, remain reserved.